Proactive Card Recovery

At Digital Card Services, we offer a solution designed to enable proactive card recovery. It is our goal to make the DCS service universal in the hospitality industry as a tool to facilitate card recovery. Our innovative app and solutions ensure that lost credit and debit cards are returned quickly and securely, benefiting cardholders, merchants, and banks alike.

Card Recovery App

Secure Capture

OCR scan and look up. Captured data is encrypted and temporarily stored in memory.

Proactive Notifications

Trigger instant alerts cardholders based on cardholder profile or leverage bank notification services.

Data Encryption

Bank grade data security with application and database in a PCI DSS environment.

Card Capture and Identification

  • OCR Scanning- Quickly captures card details using the mobile device camera.
  • Identification- Card capture triggers bank/cardholder identification process. Card number encrypted and temporarily cached in application memory.
  • API Integration- The DCS API securely transmits card data to financial institutions triggering notification to the cardholder.
  • Cardholder profile- Locate cardholder mobile number & trigger SMS/Push Notification

Card Return Services

  • Merchant Location- DCS App sends merchant location sent with the notification with navigational assistance activation assistance option.
  • Cardholder Verification- Merchant confirms cardholder identity, marks card returned in the DCS app, and returns the card.
  • Data Analytics- The DCS application stores data related to the card recovery including bank id, merchant, and activity date time.

Process Summary

  • Initiation: Upon discovery of a missing card, the DCS app is opened and used to capture the card number.
  • Identification: Successful card capture triggers the identification process. Bank and/or cardholder are found.
  • Transmission: If bank, the DCS API securely sends the card number to the bank. If cardholder, DCS leverages SMS to send the notification.
  • Notification: Cardholder is immediately notified by the bank or the DCS service.
  • Retrieval: Cardholder returns to the merchant location, provides identification, and recovers the card. Merchant uses DCS app to mark the card as returned.
A group of people sitting at a table talking.
A man and woman sitting at a table with papers.

Experience Seamless Card Recovery

Our services are designed to make card recovery as smooth and secure as possible. For more information or to get started, please contact us.