Answers to Common Questions

Here are answers to some common questions about our card recovery services. If you have more questions, feel free to contact us directly.

Won’t digital payment methods replace use of cards?

While use of digital payment methods are rising, physical cards remain the dominant payment vehicle in restaurants and bars. Digital payment acceptance requires investment in contactless point of sale systems by merchants.

Banks offer card lock and other fraud prevention services. Why do I need DCS?

Existing services are reactive. That is, they rely on the cardholder to remember they forgot their card.

What about alternative payment methods like crypto currency?

Alternative payment methods are subject to competition from central banks and have regulatory hurdles to overcome before becoming an ubiquitous transaction method.

How do I know the DCS service is safe from hackers, malware attacks and other malicious activity?

The DCS application and database reside in an Amazon Web Services (AWS) PCI DSS certified environment.

What happens if the card number is not found in DCS?

The DCS service will return a “card/bank not found notification” to the merchant and delete the encrypted card number from the application memory. Meta-data associated with the activity will also be identified for analytical purposes

How does DCS prevent recovery of a misplaced credit card by the wrong person?

DCS relies on existing methods of identification. Merchants confirm the name on the card matches the name on a government issued form of identification.